🔹 Context : Worked in outsourced roles across the Greek banking sector, initially supporting NPL operations at Cepal Hellas, and subsequently contributing to transformation initiatives within Alpha Bank. Focused on operational support, IT-business alignment, and cross-department collaboration in complex banking environments.

🔹 Problem : Banking organisations often operate in silos, with separate departments such as business units, customer service, and IT having different priorities and communication styles. This creates friction, operational delays, and challenges in problem resolution.

🔹 Actions : 

• Supported operational processes in NPL management at Cepal Hellas, ensuring accuracy, consistency, and adherence to internal workflows.

• Progressed to Alpha Bank transformation projects, acting as a coordination point across customer service, business units, IT development, and IT infrastructure teams.

• Collaborated with multiple directors, navigating strict and demanding management styles, while resolving operational and IT-related challenges.

• Facilitated communication, aligned technical and business perspectives, and supported problem-solving initiatives across departments.

🔹 Results :

• Strengthened cross-department collaboration and communication.

• Contributed to the smoother execution of operational and transformation activities.

• Developed professional skills in negotiating with different stakeholders, solving organisational problems, and bridging IT systems with business objectives.